Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through Asolear Pharma Private Limited ("Asolear", "we", "our", or "us") website, mobile application, and other sales channels.

1. ORDER PROCESSING

All orders are processed after successful order confirmation and payment verification (where applicable).

Orders are typically processed during normal business hours. Processing times may vary depending on product availability, prescription verification requirements, regulatory compliance checks, and delivery location.

Asolear reserves the right to delay, refuse, or cancel orders where additional verification is required or where legal or operational restrictions apply.

2. SHIPPING LOCATIONS

Asolear currently delivers products to selected locations across India.

Delivery availability may vary depending on:

• Delivery address;

• Product category;

• Regulatory requirements;

• Serviceability by logistics partners; and

• Local delivery restrictions.

Certain products may only be available for delivery in specific regions.

3. SHIPPING CHARGES

Shipping charges are calculated based on factors including:

• Order value;

• Product weight and dimensions;

• Delivery destination;

• Delivery method selected; and

• Applicable promotional offers.

The applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Asolear may offer free shipping on selected products, orders, locations, or promotional campaigns at its sole discretion.

4. DELIVERY TIMELINES

Estimated delivery timelines are provided for informational purposes only and may vary depending on:

• Product availability;

• Prescription validation requirements;

• Delivery location;

• Weather conditions;

• Public holidays;

• Regulatory inspections;

• Logistics partner operations; and

• Other circumstances beyond our reasonable control.

While Asolear strives to meet estimated delivery timelines, delivery dates are not guaranteed.

5. ORDER TRACKING

Where available, customers may receive shipment tracking details via email, SMS, WhatsApp, mobile application notifications, or other communication channels.

Tracking information is subject to updates provided by logistics partners.

6. DELIVERY OF MEDICINES AND HEALTHCARE PRODUCTS

Certain medicines, healthcare products, medical devices, temperature-controlled products, and prescription-based products may require:

• Valid prescription verification;

• Identity verification;

• Age verification; or

• Special handling and storage requirements.

Asolear reserves the right to refuse shipment where legal, regulatory, or safety requirements are not satisfied.

7. FAILED DELIVERY ATTEMPTS

Delivery may be considered unsuccessful due to:

• Incorrect or incomplete delivery address;

• Unavailability of the recipient;

• Refusal to accept delivery;

• Failure to provide required documentation;

• Restricted access to delivery location; or

• Other circumstances beyond the delivery partner's control.

In such cases, additional delivery charges may apply for re-delivery attempts where permitted.

8. DAMAGED OR TAMPERED PACKAGES

Customers are advised to inspect packages upon delivery.

If the package appears damaged, opened, tampered with, or otherwise compromised, customers should:

• Refuse delivery where possible; and

• Immediately contact Asolear Customer Support.

Any damage or discrepancy discovered after delivery should be reported within seven (7) days of receipt in accordance with our Return and Refund Policy.

9. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions due to:

• Applicable laws and regulations;

• Product licensing requirements;

• Hazardous material regulations;

• Cold-chain requirements;

• Geographic restrictions; or

• Carrier limitations.

Asolear reserves the right to refuse or cancel orders that cannot legally or safely be shipped.

10. FORCE MAJEURE

Asolear shall not be liable for delays or failure in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, labor disputes, transportation disruptions, government actions, civil disturbances, network outages, or other force majeure events.

11. CONTACT US

For shipping-related inquiries, please contact:

Asolear Pharma Private Limited                                                                                                                                                                     B-133, FIRST FLOOR, Office No-2, DDA SHEDS,                                                                                                                                                          OKHLA, INDUSTRIAL AREA, PHASE -I NEW DELHI-110020                                                                                                                        Website:https://asoleargroup.com Email:asoleargroup@gmail.com Mobile: +919810540839   

Our customer support team will make reasonable efforts to assist with shipment tracking, delivery concerns, and shipping-related requests.