Refund Policy

ASOLEAR RETURN, REFUND, CANCELLATION & SHIPPING POLICY

Asolear Pharma Private Limited ("Asolear", "we", "our", or "us") is committed to delivering genuine healthcare products, medicines, diagnostics, and related services in a timely and satisfactory manner. We strive to ensure that all products are delivered in proper condition and in accordance with the customer's order and prescription requirements.

Customers are advised to inspect all products at the time of delivery and report any issues immediately.

TABLE OF CONTENTS

1. Definitions

2. Return Eligibility

3. Return Process

4. Medical Test Refunds

5. Refund Process

6. Online Consultation Refunds

7. Shipping Charges

8. Cancellation Policy

1. DEFINITIONS

"Return" means the process whereby a customer requests to return a product purchased through Asolear due to an eligible reason under this Policy.

A Return request may be raised under the following circumstances:

Eligible Return Reasons

a. Incorrect Product Delivered

• The product delivered does not match the product ordered.

b. Expired or Near-Expiry Product

• The product delivered is expired or has a remaining shelf life of less than three (3) months at the time of delivery.

c. Damaged Product

• The product was damaged during transit or received in a tampered condition.

Important: Customers should not accept deliveries where the packaging seal appears broken or tampered with. If damage is discovered after opening the package, a return request may still be submitted in accordance with this Policy.

Replacement of products is subject to availability. Where replacement is not possible, an eligible refund will be processed.

Return Request Timeline

Customers must notify Asolear Customer Support within seven (7) days from the date of delivery.

Requests submitted after seven (7) days may not be eligible for return or refund.

Verification of Claims

All return and refund requests are subject to verification. Asolear reserves the right to request supporting evidence, including photographs, invoices, batch details, or any other information necessary to assess the claim.

Refunds will be processed only after verification and, where applicable, confirmation from the relevant supplier, manufacturer, or vendor.

Invalid Return Requests

The following situations are not eligible for returns:

• Incorrect product ordered by the customer;

• Change in prescription after order placement;

• Products with batch numbers different from those mentioned on the invoice;

• Products not returned in original manufacturer packaging;

• Missing labels, barcodes, seals, or invoices;

• Opened, used, partially consumed, or damaged products caused by customer handling.

Non-Returnable Categories

The following products are generally non-returnable due to safety, hygiene, regulatory, or quality-control requirements:

Products specifically marked as "Non-Returnable" on the product page shall not be eligible for return.

2. RETURN PROCESS

Step 1 – Raise a Return Request

Customers may submit a return request through:

Website:https://asoleargroup.com

The request should be submitted within seven (7) days of delivery.

Step 2 – Verification

Asolear Customer Support will review and verify the claim within seventy-two (72) business hours of receiving the complaint.

Step 3 – Reverse Pickup

Upon approval, Asolear will arrange collection of the product, where applicable.

Customers must ensure that the product is packed securely in its original manufacturer packaging along with all labels, accessories, and invoice copies.

Step 4 – Refund Processing

Approved refunds will be processed within thirty (30) days from the date of reverse pickup or claim approval, as applicable.

3. MEDICAL TEST REFUNDS

Refund requests relating to diagnostic or medical testing services may be considered in the following circumstances:

a. Disputed Reports

Where a diagnostic report is challenged and neither Asolear nor the diagnostic center is able to provide a reasonable explanation or clarification.

b. Excessive Delay

Where the diagnostic report is delayed by more than seventy-two (72) hours beyond the committed timeline and no reasonable explanation has been provided.

Special Assistance

If a patient experiences a hematoma or needle-prick related injury during sample collection, Asolear may, at its discretion, provide complimentary consultation support and medicine delivery assistance.

4. REFUND PROCESS

Where a refund request is approved, refunds shall be processed through the original payment mode wherever possible.

Online Payments

Payments made through wallets, UPI, net banking, credit cards, debit cards, or other electronic methods shall be refunded to the original payment source, subject to payment provider policies.

Cash on Delivery (COD)

Orders paid through Cash on Delivery may be refunded through bank transfer upon submission of valid banking details by the customer.

Processing timelines may vary depending on banking institutions and payment service providers.

5. ONLINE CONSULTATION REFUNDS

Customers may request a refund for online consultation services only if:

• The consultation request is not responded to within the specified service timeline; or

• The consultation could not be delivered due to technical or operational reasons attributable to Asolear.

Refund requests must be submitted within seventy-two (72) hours of the consultation request or delayed response.

Upon verification and approval, the refund shall be processed within thirty (30) days.

6. SHIPPING CHARGES

Shipping charges are calculated based on various factors including:

• Order value;

• Delivery location;

• Product category;

• Weight and dimensions;

• Delivery method selected.

Applicable shipping charges are displayed during checkout before payment confirmation.

For shipping-related inquiries, customers may contact Asolear Customer Support through:

Website:https://asoleargroup.com

7. CANCELLATION POLICY

Customer-Initiated Cancellation

Product Orders

Customers may cancel product orders any time before the order is shipped.

Once the order has been shipped, cancellation requests cannot be accepted.

Medical Test Bookings

Medical test appointments may be cancelled prior to sample collection.

Once sample collection has been completed, cancellation requests will not be accepted.

Asolear-Initiated Cancellation

Asolear reserves the right to cancel orders in circumstances including but not limited to:

• Product unavailability;

• Inventory discrepancies;

• Pricing or listing errors;

• Regulatory restrictions;

• Payment verification issues;

• Suspected fraud or misuse;

• Customer information inaccuracies.

Bulk Orders

Orders may be classified as Bulk Orders and cancelled if:

• Products are purchased for commercial resale;

• Multiple orders are placed for the same product at the same address;

• Unusually large quantities are ordered;

• Invalid delivery information is provided; or

• Any abuse, manipulation, or fraudulent activity is detected.

No cancellation fee shall be charged for cancellations made in accordance with this Policy.

CONTACT US

For any return, refund, shipping, or cancellation-related queries, please contact:

Asolear Pharma Private Limited

Website:https://asoleargroup.com

Email:asoleargroup@gmail.com

Customer Support requests will be addressed within a reasonable timeframe in accordance with applicable laws and company policies.